Privacy Policy

The following Privacy Policy explains how we collect, use, transfer, disclose and protect your personally identifiable information obtained through our Application and Services (as defined below). Please review it carefully to make sure you understand our privacy practices. This Privacy Policy is incorporated as part of our Terms and Conditions. This Privacy Policy covers the following Definitions:

Information we collect Using the information we collect Sharing the information we collect Retaining the information we collect Security Changes to this Privacy Policy How to contact us Miscellaneous Acknowledgement and Consent Your use or access of our Application and Services indicates your consent to our Terms and Conditions and this Privacy Policy.

“We”, “us” and “our” mean Madhatters Voyage Private Limited, a private limited company incorporated under the Companies Act of 2013. “Application” refers to a software application Bikxie developed by us that serves as a means to find two wheeler transportation service provided by us. “Website” means our website at  HYPERLINK "" “Services” means two wheeler-based transportation services offered by us through the Application and our website. “Service Provider” means motorcycle driver who has been hired by us to provide the Services.

“Personal Information” means personally identifiable information about you that may be collected through the Application or Services, such as your name, address, date of birth, gender, occupation, telephone number, email address and/or the like, and other information that may enable identification of a specific individual who is using the Application.

Information We Collect We collect certain Personal Information from you for the Application to find Services. You will directly provide some Personal Information (example when you register) and some will be collected automatically when you use the Application. When you visit our Website, our website administrators process technical data such as your IP-address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our Website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner.

Information you provide directly Upon signing up with the Application, you will provide us your e-mail address, name, phone number and account password. When you use the Application to find a service, you provide us information such as your location and your destination. When you use our Application, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Application, resolve technical difficulties, provide you with the correct and most up to date version of the Application and to improve the function of the Application.

Information we collect when you use the Application When you use the Application through your mobile device, we track and collect your geo-location information on a real-time basis. We use this information to allow you to view the Service Providers in your area who are close to your location, set your pick up location and send it to the requested Service Provider, and see the requested Service Provider approaching on a map in real time. We may also use this real-time geo-location information to provide support, resolve technical or business issues that may arise in the course of your use of the Application. You can turn the geo-location tracking off at the device level temporarily. Your mobile device informs you when your geo-location is being tracked by displaying the GPS arrow icon.

We also track and collect the geo-location information of the Service Provider. This means that we also collect your information when you travel with a Service Provider. We will also use the Service Provider's geo-location information in an anonymized and aggregated form in order to generate statistical information and management information and to provide you with increased Application functionality.

Using the Information We Collect We use your e-mail, name, phone number and account password to verify your ownership of an account, and to provide you information about the Application. We may also use your name, e-mail and phone number to send you news, general updates on the Application, special offers or promotions. We will also send you an e-mail asking you to subscribe to our Mailing List. You may at all times opt-out of receiving these updates. We use your geo-location and destination to find Service Providers near you, to help the Service Provider to calculate the fee and to analyze the pattern of use of the Application to improve the Application’s performance. We use your Personal Information in an anonymized and aggregated form to closely monitor which features of the Services are used most, to analyze usage patterns and to determine where we should offer or focus our Services. You hereby agree that your data will be used for our internal data processing to provide better Services to you.

Sharing the Information We Collect You hereby agree and authorize us to transfer your Personal Information to the Service Providers as a part of the provision of the Services. While your personal information will automatically be deleted from the Service Provider’s mobile device after your use of the Service, it is possible that the Service Providers may be able to keep your data in their devices by any means. We are not responsible for this kind of data storage and you agree to defend, indemnify and hold us harmless and not liable for any misuse of your Personal Information by the Service Providers upon completion of the Service provided. We may employ third party companies and individuals to facilitate or provide the Application and certain services on our behalf, to provide customer support, to provide geo-location information to our Service Providers, to perform Website-related services (example without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used or to our professional advisors and external auditors, including legal advisors, financial advisors and consultants. These third parties only have access to your personal information in order to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.

We do not share your Personal Information with any parties other than to the relevant Service Providers and the third party companies and individuals referred to in item 4.4 above, without your consent. However, we will disclose your Personal Information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the Services, or in the event of an emergency pertaining to your health and/or safety. Your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than India where our servers are located (“Alternate jurisdiction”). You understand and consent to the transfer of your Personal Information out of India.

We do not sell, rent or lease your Personal Information to third parties. Retaining the Information We Collect We will retain your information until you terminate your account.


We do not guarantee the security of our database nor can we guarantee that the information you have provided will not be intercepted while being transmitted to us. Any transmission of information by you to us is at your own risk. You must not disclose your password to anyone. As effective as technology is, no security system is impenetrable.

Changes to this Privacy Policy

We may amend this Privacy Policy to reflect changes in our practices. If we do so, we will inform you via email or by means of a notice on the Website one (1) day before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Links to Third-Party Websites
The Websites may contain links to third parties’ websites. Please note that Bikxie is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and Bikxie is not responsible for the information processing practices or privacy policies of such sites.
How to Contact Us

For any queries, clarification or grievances regarding our privacy policy, you may contact us by sending an email to  HYPERLINK "mailto:[email protected]" [email protected] with the following details: Subject as “Query/Clarification/Grievance: ”; the body of the email should specify the exact nature of query or clarification or grievance. In case of grievance, please specify the date and time of the incident that caused grievance and, if applicable, the nature of remedy sought by you.

Acknowledgement and Consent
By using or accessing the Services or the Application, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND THE TERMS OF USE AND AGREE AND CONSENT TO THE USE, PRACTICE, PROCESSING AND TRANSFER OF YOUR PERSONAL INFORMATION BY US AS DESCRIBED IN THIS PRIVACY POLICY. You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers.
Review of information collected

Subject to any exceptions under applicable laws of India, or Alternate Jurisdiction, you may request for access to and/or request correction of your Personal Information and/or make any inquiries regarding your Personal Information by sending us an email at  HYPERLINK "mailto:[email protected]" [email protected] with the following details: If you seek a review of your personal information, please state the subject as “Review of Personal Information: ”; the body of the email should specify the personal information sought about the account holder. If you seek to request correction of your personal information, please state the subject as “Modification of Personal Information: ”; the body of the email should specify the personal information sought to be corrected about you. Subject to any laws of India, or Alternate Jurisdiction, Bikxie reserves the right to impose a fee for access of your Personal Information in the amounts as permitted therein.

In respect of your right to access and/or correct your Personal Information, Bikxie has the right to refuse the your requests to access and/or make any correction to your Personal Information for the reasons permitted under law, such as where the expense of providing access to you is disproportionate to the risks to your or another person’s privacy.

Revocation of Consent

If you wish to revoke the consent that Bikxie has obtained from you for the Purposes stipulated herein, please notify Bikxie by sending an email to  HYPERLINK "mailto:[email protected]" [email protected] with the following details: Subject as “Revocation of Consent: ”; the body of the email should specify the extent or purposes for which consent is sought to be revoked.